The work you have performed for me and my company in the field of customer service in general, and in the field of leadership in particular, has set you apart from your competition. The curriculum and program materials you developed for me are of the highest quality; your ideas are sound; your ability to teach is engaging; and your completion of this project ahead of time lines was wonderful – and unexpected. However, my highest compliment to you is the following: you really understood our business. I look forward to working with you again.