Charting Your Future

It may not always seem that you are in control of your life, but the truth of the matter is that you do have a startling amount of control over your life. You cannot always control what happens to you, but you can control how you respond to what happens to you. Today is December […]

People sometimes have their favorite quips to throw out at a moment’s notice. This can happen in many different scenarios: casual conversations, pick up lines when meeting members of the opposite sex (men are usually the guilty ones here), sales pitches, political pitches, you name it. The problem with pre-packaged pitches is that they lack […]

Running circles around the competition is not all that difficult, truth be told. And I can summarize it in one word: Service! If you create a dynamic, a culture, where service to customers is outlandish, you’ll clobber the competition. Nordstrom has done it. The Ritz Carlton has done it. And you can do it, too. […]

There are several key elements for maintaining optimal health. Many of these elements are obvious and involve the human body. Flexibility, which can be maintained through regular stretching, is vital. Muscular strength is also key, and can be enhanced through resistance training, such as calisthenics or weightlifting. Very important is cardio-vascular fitness, which can be […]

We all can learn something from chess masters: Chess masters set themselves apart from other players of this most difficult of games in several ways. To name one example, a true chess master has a vast understanding of what is called “Opening Knowledge.” This has to do with the many variables involved in one’s opening […]

Astute readers will notice the title of this column is in quotation marks. Who am I quoting? I’m quoting Rahm Emanuel, former Chief of Staff for President Obama, and later the mayor of Chicago. Mr. Emanuel once said, “Never let a crisis go to waste.” While I have serious issues with Mr. Emanuel’s likely intent […]

One day I was in a large ballroom at a hotel in San Antonio, Texas. I was preparing for a workshop I would be delivering in about 2 hours from that moment. I had a task to complete: I had prepared 220 copies of a 16-page handout – one per attendee – and I needed […]

We live in truly amazing times. If you are located in any part of the Western World, and perhaps almost anywhere on earth, it is astonishing to consider the nature of the society in which we live. Opportunities for formal education, informal education, the chance to read amazing books and other writings in other formats, […]

I was thinking just the other day about phone books. Some of my younger readers may be clueless about what I am referring to. Prior to cell phones being ubiquitous, we had landlines in our homes and in our offices. Right now, I don’t recall when I stopped using a landline in my home, and […]

I had an unforgettable lunch some years ago in London. The venue was the popular restaurant called the Hard Rock Café. Since that London excursion, I have had lunch in the Hard Rock Café many times in many cities around the globe, from Sydney to San Diego, from Melbourne to Miami, from Barcelona to Baltimore, […]