Ara, thank you for your assistance with respect to my rep. Your perspective and the detailed guidance you shared was very helpful to me. I studied the notes from our meeting and acted on them today by holding a meeting with him (as you had suggested). From this meeting I learned what it is that motivates him, why he’s having some challenges, and, he shared some concerns that we were able to discuss (and begin to resolve). I’m hopeful that today will mark the beginning of a prosperous career for him. Your input was key to getting us moving in the right direction. Thank you Ara!