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What You Tolerate, You Teach

One of the great myths of leadership is that leaders establish standards by announcing them.

They don’t.

They establish standards by enforcing them.

You can hang a beautifully framed list of organizational values in the lobby. You can hold retreats. You can distribute laminated cards. You can even hire a consultant who uses words like synergy and alignment while drawing mysterious circles on a whiteboard.

But eventually people stop listening to what the organization says it values and start watching what its leaders allow.

And what leaders repeatedly tolerate, they eventually teach.

Suppose a manager tells everyone that meetings begin promptly at 9:00. Yet one employee habitually wanders in at 9:12 carrying a Starbucks, offering no explanation beyond a cheerful, “Morning!”

Nothing happens.

Guess what time the meeting actually starts?

Apparently, sometime after 9:00.

Or imagine that a leader continually preaches teamwork but permits one talented employee to demean colleagues, hoard information, and behave like Attila the Hun with a company email account. The leader may insist that “respect is one of our core values,” but everyone has already learned the real lesson:

Results matter. Respect is optional.

This is one reason leadership requires courage.

It is relatively easy to establish a standard. It is considerably harder to defend one.

Defending standards sometimes means having uncomfortable conversations. It means addressing behavior we would rather ignore. It means telling a productive employee that how results are achieved matters as much as the results themselves. It means confronting small violations before they become large ones.

And there is an important distinction here. Strong leadership does not mean becoming the organizational hall monitor, roaming the corridors looking for infractions. Nor does it mean demanding perfection. Good leaders understand mistakes, extend grace, coach people, and distinguish between an occasional lapse and a recurring pattern.

But grace and standards are not opposites.

A leader can be compassionate while still being clear.

In fact, one of the most respectful things a leader can do is tell people where the boundaries are—and mean it.

There is another side to this principle that leaders sometimes overlook: we also teach through what we tolerate in ourselves.

If I routinely arrive unprepared, I teach preparation doesn’t matter.

If I gossip about people who aren’t in the room, I teach that gossip is acceptable.

If I blame others when things go wrong but claim credit when things go right, I have just conducted a highly effective leadership seminar. Unfortunately, the lesson was terrible.

People watch leaders closely. Far more closely than most leaders realize.

Every organization, team, classroom, family, and community develops a culture. And culture is not created primarily by slogans. Culture emerges from thousands of small signals about what gets praised, what gets corrected, what gets ignored, and what gets rewarded.

That is why one of the most useful questions a leader can periodically ask is:

“What am I allowing today that I will complain about six months from now?”

Chronic lateness? Mediocre work? Cynicism? Broken commitments? Disrespect? Excuses? Poor communication?

If you continually overlook it, be careful.

You may think you are merely tolerating it.

Everyone else may think you are approving it.

Leadership is teaching—even when no lesson appears on the agenda.

So choose your curriculum carefully.

Because sooner or later, what you tolerate becomes what your people believe is acceptable.

And what becomes acceptable eventually becomes the culture.

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Ara Norwood is a multi-faceted and results-oriented professional. Spanning a multiplicity of disciplines including leadership, management, innovation, strategy, service, sales, business ethics, and entrepreneurship. Ara is also a historian, having special expertise on the era of the founding of our republic.